CODE OF CONDUCT – MERCHANT COMPLAINT HANDLING PROCESS

HiTech Merchant Services Inc.. is committed to complying with the Code of Conduct for the Credit and Debit Card Industry in Canada (the “Code”). Information on the Code can be found on the website of the Financial Consumer Agency of Canada (FCAC) (http://www.fcac-acfc.gc.ca/)

Under the Code, if a merchant believes that its service providers’ conduct is contrary to the Code, they may report the issue to their payment processing company (also known as the acquirer). Service providers include, but are not limited to, acquirers, processors, independent sales organizations, and referral agents.

If you wish to file a complaint involving HiTech Merchant Services Inc.. in relation to the Code, please do so through our website (http://hitechmerchants.ca/) and by using the template below or you can call us toll free at 855-907-0597 or write us using the contact information below:

HiTech Merchant Services Inc.

Hi Tech Merchant Services, Inc.
345 Wilson Ave. Suite 202
Toronto ON M3H 5W1

Toll Free. 855-907-0597
P. 416.907.0597
F. 416.981.7173
E. info@hitechmerchants.ca

Montreal Location
6700 Parc Ave. Suite 101
Montreal QC H2V 4H9

Toll Free. 855-907-0597
P. 514-667-0491
F. 514-221-2033
E. info_m@hitechmerchants.ca

MERCHANT COMPLAINT FORM

Please complete the fillable form below and provide it back to HiTech Merchants for review.

Merchant Complaint Form (Click Link to Download form)

Following receipt of your complaint we will:

To assist us in reviewing your complaint, in addition to providing a summary of your concerns, please provide details, such as the name of the person you were dealing with, the date the concern occurred, and copies of any supporting documentation (i.e. agreements, statements).